Monday, April 02, 2007

The trials and tribulations of telephone enquiries

I have been putting this off for about a week now in the vain hope that the order would actually be fulfilled. A minor upgrade to my existing BT Broadband order. The offer arrived inoccuously enough by email - promises of increased connection speeds, monthly download quotas and an optional wireless router. I dutifully followed the links and ordered but two weeks later, nowt! Before venturing onto the phone I tracked the order via the website - no sign, the only option was to phone. I navigated the labyrinth of menus until I finally got through to a human voice. "No," she confirmed, "no sign of your order. I'll put you through to our sales department" So I gave the usual, name, rank and serial number info to the next department. "We can't help with online orders because the offers are different, I'll put you through to another department to see if they can help you." So here I am, multitasking, a phone wedged between head and shoulder and blogging, having been listening to the same awful tune for over 20 mins. Obviously they are very busy today in the "This'll teach the buggers to phone up with an enquiry" department.

What a way to spend the first day of the Easter hols!

Signing off now.


Listening to: Some absolutely dire 80's sax digi-muzak loop - for what seems like a day - nearer 25 mins, actually!

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